Leadership Viewpoint

Communication is the second key step to getting ourselves into action. Planning got us started, and once that’s ongoing, all the key people in our lives need to know the plan and their part in it. Project team communication is obvious. It is also critical, however, to communicate with management, peers, subordinates, and of course, our family and friends. This allows everyone to voice their questions, concerns, support issues, etc. with us, so that we can adjust our plans if needed.

So then, what and how should we communicate? If you’ve ever had a colleague that charges into your office or phones you every time he or she has an idea or issue, you might guess that this is not the recommended approach. It’s far more effective if you get your communications organized by person. In fact, for key people, keeping an ongoing collaboration issue list is very helpful, and its employment communicates a respect for their time that will serve you both well. We recommend prioritizing your list before visiting with key individuals, and discussing the most important ones first. That way, if you run short on time, the most critical items will be communicated.

Communication styles vary widely, so it is essential to tailor your approach for each person. Consider the other person’s pressures as well as your own issues. For instance, if the person is fast paced and business focused, don’t ask about their weekend! Get right to business. On the other hand, if he or she has a relaxed, slow paced style, match that too. Remember that people like people who are like themselves. Make them comfortable by patterning your communication after their style, and your communication will be far more effective.

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